Terms and Conditions

1. This agreement constitutes the whole agreement between the parties. No other terms and conditions in any other document or any other written or oral representations bind the parties.

2. PAYMENT BY THE BUYER
2.1 All private jobs over the value of $1500, or builders’ jobs over the value of $6000, Door Smart WA/ Blue Tongue Garage Doors and Gates SW will require a deposit to be paid prior to materials being ordered.
2.2 The Buyer must pay the total invoice price plus the GST in the manner set out in the quote. A quote is valid for 30 days only.
2.3 Door Smart WA must send the buyer an invoice upon installation and the balance must be paid within 14 days or as agreed.
2.4 Overdue accounts will accrue interest at 10% per month.
2.5 All credit card transactions will incur a surcharge of 1.4% of the total invoice.

GARAGE DOOR / GARAGE DOOR OPENER INSTALLATIONS
3. TIME FOR INSTALLATION
3.1 OWNERS RESPONSIBILITY – 3 pin 240 volt power supply for an auto opener is required to be completed prior to install and is not included in the quote, nor is the responsibility of Door Smart WA/Blue Tongue Garage Doors and Gates SW.
3.2 Any dates given by Door Smart WA/Blue Tongue Garage Doors and Gates SW for installation are estimates only. If Door Smart WA/Blue Tongue Garage Doors and Gates SW has arranged an install date with the Builder/Buyer and the site has been delayed without notifying Door Smart WA/Blue Tongue Garage Doors and Gates SW a service call charge will apply.
3.3 Council approvals will be the Builder/Buyer’s responsibility and any additional work outside the quote will be considered as an additional extra.
3.4 During manufacture and/or installation some scratching, or buffing may occur to the colour of the door. Door Smart WA/Blue Tongue Garage Doors and Gates SW reserves the right to touch up as per the steel manufacturer’s specifications.
3.5 Shadowing (rippling that occurs as a result of roll forming/pressing flat sheet steel) in the panel surface on sectional doors will be more evident in Smooth finish. It is unavoidable and therefore not covered under Door Smart WA/Blue Tongue Garage Doors and Gates SW warranty. Photos will be taken and sent to the Manufacture for clarification.

4. SAFE SITE
4.1 The builder/buyer must ensure that the area required by Door Smart WA/Blue Tongue Garage Doors and Gates SW for installation work is clear of obstructions (4m back from door entry) and is in a safe and secure condition for the performance of the work.

5. SERVICING
5.1 Your new Garage door is considered a large electronic appliance. The door opener requires periodic adjustment. Please read through your owner’s manual.
5.2 Adjustments, globes, noise etc and electrical faults caused by supply are NOT covered under warranty.
5.3 Ensure that your door is cleaned regularly and serviced once a year as per the sticker on the garage door with the service date required.
5.4 It is the Owners responsibility to contact Door Smart WA/Blue Tongue Garage Doors and Gates SW to arrange the yearly services.
5.5 Warranty period for service is strictly 3 months (except complete units). Warranty period for installation faults is 1 year. Refer product brochure for product warranties.
5.6 All warranty claims are subject to the customer producing a satisfactory service history.

6. CONDITIONS OF WARRANTY
6.1 Correct Use: The warranties only apply to a unit used by the buyer correctly and reasonably and the product is maintained and serviced by the buyer as recommended by Door Smart WA/Blue Tongue Garage Doors and Gates SW.
6.2 Follow Instructions: The warranties only apply if the buyer observes instructions or directions provided with the product.
6.3 Installation by Door Smart WA/Blue Tongue Garage Doors and Gates SW: The warranties cover, for a period of 3 months, defects in or malfunction of the product resulting from faulty installation of the product by Door Smart WA/Blue Tongue Garage Doors and Gates SW.
6.4 Door Smart WA/Blue Tongue Garage Doors and Gates SW will not warrant product faults carried out by another contractor or any modifications made to existing garage door.
6.5 Proven Defects: The warranties only apply to repairs of proven defects in materials and workmanship. Environmental Conditions: The warranties do not cover damage to the surface coatings, or the base materials of the unit caused by proximity to the seafront, or similar corrosive conditions.
6.6 Labour and Materials: The warranty covers the cost of both the faulty component(s) and the labour involved in replacing/repairing the faulty component(s).

GATE / GATE AUTOMATION INSTALLATIONS
3. TIME FOR INSTALLATION
3.1 OWNERS RESPONSIBILITY – 3 pin 240 volt power supply for an auto opener is required to be completed prior to install and is not included in the quote, nor is the responsibility of Door Smart WA/Blue Tongue Garage Doors and Gates SW.
3.2 Any dates given by Door Smart WA/Blue Tongue Garage Doors and Gates SW for installation are estimates only. If Door Smart WA/Blue Tongue Garage Doors and Gates SW has arranged an install date with the Builder/Buyer and the site has been delayed without notifying Door Smart WA/Blue Tongue Garage Doors and Gates SW a service call charge will apply.
3.3 Council approvals will be the Builder/Buyer’s responsibility and any additional work outside the quote will be considered as an additional extra.
3.4 During manufacture and/or installation some scratching, or buffing may occur to the colour of the gate/infills. Door Smart WA/Blue Tongue Garage Doors and Gates SW reserves the right to touch up as per the steel manufacturer’s specifications.

4. SAFE SITE
4.1 The builder/buyer must ensure that the area required by Door Smart WA/Blue Tongue Garage Doors and Gates SW for installation work is clear of obstructions and is in a safe and secure condition for the performance of the work.

5. SERVICING
5.1 Your new gate automation system requires periodic adjustment. Please read through your owner’s manual.
5.2 Adjustments, globes, noise etc and electrical faults caused by supply are NOT covered under warranty.
5.3 Ensure that your gate is cleaned regularly and serviced once a year as per the sticker on the opener with the service date required.
5.4 It is the Owners responsibility to contact Door Smart WA/Blue Tongue Garage Doors and Gates SW to arrange the yearly services.
5.5 Warranty period for service is strictly 3 months (except complete units). Warranty period for installation faults is 1 year. Refer product brochure for product warranties.
5.6 All warranty claims are subject to the customer producing a satisfactory service history.

6. CONDITIONS OF WARRANTY
6.1 Correct Use: The warranties only apply to a unit used by the buyer correctly and reasonably and the product is maintained and serviced by the buyer as recommended by Door Smart WA/Blue Tongue Garage Doors and Gates SW.
6.2 Follow Instructions: The warranties only apply if the buyer observes instructions or directions provided with the product.
6.3 Installation by Door Smart WA/Blue Tongue Garage Doors and Gates SW: The warranties cover, for a period of 12 months, defects in or malfunction of the product resulting from faulty installation of the product by Door Smart WA/Blue Tongue Garage Doors and Gates SW.
6.4 Door Smart WA/Blue Tongue Garage Doors and Gates SW will not warrant product faults carried out by another contractor or any modifications made to existing gates/gate automation.
6.5 Proven Defects: The warranties only apply to repairs of proven defects in materials and workmanship. Environmental Conditions: The warranties do not cover damage to the surface coatings, or the base materials of the unit caused by proximity to the seafront, or similar corrosive conditions.
6.6 Labour and Materials: The warranty covers the cost of both the faulty component(s) and the labour involved in replacing/repairing the faulty component(s).

7. POWDERCOATING
7.1 A warranty of 12 months applies on the workmanship for the powder coating.
7.2 Powdercoating finish shall be generally of uniform appearance.
7.3 Colour and texture are to be essentially free of visual defects such as blisters, inclusions & surface imperfections.
7.4 Appearance shall be viewed from a minimum distance of one (1) metre.
7.5 Powder coating as a process cannot be guaranteed to be defect free due to Powder coating being a 1 off application with limited ability to rework the finish.
7.6 Castings, Re-coated, Anodized, Pre-treated Surface and Metal Substrate other than Aluminium have no warranty to adhesion, quality, or finish. The coating or finish is not guaranteed to make the goods fit for purpose. Goods are coated with all care, however, at no liability to Powdercoaters Busselton.

ALL REMOTES REMAIN THE PROPERTY OF DOOR SMART WA/BLUE TONGUE GARAGE DOORS AND GATES SW UNTIL FULL FINAL PAYMENT HAS BEEN RECEIVED ONCE ORDER CONFIRMATION HAS BEEN SIGNED & ACCEPTED, ANY FURTHER CHANGES ARE TO BE REQUESTED IN WRITING GUIDE TO VISUAL INSPECTION OF GARAGE DOORS
This Guide is not a legal document and is not intended to replace the relevant provisions of the Building Code of Australia or Australian Standards. The Guide is intended to provide the reader with an understanding of the tolerances that a building professional will consider in determining whether a building element has been installed / constructed to an acceptable standard. The Guide should be regarded as an advisory resource rather than a series of prescriptive definitions.

1. PROCEDURE
1.1. In performing a subjective visual inspection of internal and external garage door surfaces, the inspection shall be performed by representatives of the parties (or their agreed delegates) as nominated in the conditions of contract to perform this task.

2. INSPECTING SURFACES FROM A NORMAL VIEWING POSITION
2.1. Generally, variations in the surface colour, texture and finish of garage doors manufactured from pre- painted metals, painted metals, painted or stained timber or composite material, and variations in glass and similar transparent materials are to be viewed where possible from a normal viewing position. A normal viewing position is looking at the surface to be inspected at a distance of 2m or greater in normal daylight and “non-critical light” conditions. (“Non- critical light” is where light that strikes the surface is diffused, is not glancing or parallel to that surface).
2.2. Slight variations in the colour and finish of materials do not generally constitute a defect.

3. MICRO-FRACTURING OF PAINT SURFACE
3.1. During pressing and bending processes the painted surface of a garage door is stretched and thinned. This sometimes results in micro-fracturing of the surface.
3.2. An acceptable level of micro fracturing is where the problem, or the results of the problem, cannot be seen in good daylight from a normal viewing position.

4. PRE-PAINTED SURFACES (METALS)
4.1. Differences of appearance or defects of a pre- painted metal surface are acceptable, if not clearly discernible from a normal viewing position. Minor scratches or other irregularities in paintwork will not affect the performance of the door and will not be deemed a defect.
4.2. Normal environmental conditions over time can affect the pigment colouration in a pre-painted surface and, in particular, differences in formulation of any touch up paint used may present a different colouration to that of the whole surface and will not be deemed a defect.

5. PAINTED OR STAINED SURFACES (METALS, TIMBER, COMPOSITE MATERIALS)
5.1. Appendix C of AS/NZS 2311 – 2000, says, amongst other things, that the finish is considered acceptable if differences of appearance are not clearly discernible from a normal viewing position.

6. RUBBING OF ROLLING DOOR CURTAINS
6.1. Rolling door curtains are wound into a spiral configuration where the individual layers in the spiral are in close proximity to each other. Manufacturers should avoid the layers coming into contact with each other where this results in rubbing of the paint surface.
6.2. An acceptable level of paint rubbing is where the problem, or the result of the problem, cannot be seen in good daylight from a normal viewing position.

7. OIL-CANNING
7.1. Oil-Canning is defined as variation in the surface of pre-painted or painted metal, which appears as a series of undulations or distortions.
7.2. During pressing and bending processes the metal surface of a garage door is stretched and thinned. This sometimes results in oil-canning of the surface.
7.3. An acceptable level of oil-canning is where the distortion over any 150mm distance is not greater than 1mm. This should be measured using a 1mm thick feeler gauge between the surface of the door and a 150mm long straight edge.

8. GLAZING (GLASS AND SIMILAR TRANSPARENT MATERIALS)
8.1. Scratched, fractured, chipped or blemished glazing that is visible from a normal viewing position may constitute a defect.
8.2. Minor scratches, fractures, chips or blemishes within 5mm of the glazing edge will not be deemed a defect. Minor is less than 10mm in length and not more than 3 per panel